It happens all the time – you contact a company for more information but no one’s available to help you. You’re either met with a long, complicated automated voice system or relayed a message to call back during business hours. It’s frustrating!
In August, we started to experiment with live chat functionality on the 6S site to provide live support to visitors browsing our site or anyone looking for more information about 6S. We chose Snap-a-Bug as our live chat software for a number of reasons including ease of use, information captured about our web visitors, and integration with our customer relationship management (CRM) software Salesforce. Read More…















